Privacy Policy
Effective Date: 05/10/2025
At Wash and Fold Squad, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you use our website, services, or communicate with us.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, address, phone number, email, and payment information when you place an order or create an account.
- Service Details: Laundry preferences, pickup/delivery instructions, and customer feedback.
- Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website (via cookies and analytics tools).
2. How We Use Your Information
We use the information we collect to:
- Provide and manage your laundry service
- Process payments and send order updates
- Communicate with you regarding your account or service
- Improve our website and customer experience
- Send occasional promotional offers (opt-in only)
3. Information Sharing
We do not sell, rent, or trade your personal information. We may share limited data with:
- Payment processors (to complete transactions)
- Delivery partners (to fulfill pickups and drop-offs)
- Legal authorities, if required by law or to protect our rights
All third parties are required to protect your data and use it only for agreed purposes.
4. Data Security
We take reasonable technical and administrative precautions to protect your personal information from unauthorized access, disclosure, or loss.
5. Your Choices
- You may opt out of promotional emails at any time by clicking the “unsubscribe” link.
- You may request access, correction, or deletion of your personal data by contacting us directly.
6. Cookies and Tracking
Our website may use cookies and analytics tools (like Google Analytics) to understand visitor behavior and improve site performance. You can disable cookies in your browser settings if desired.
7. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website, with the effective date noted above.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Email: support@washandfoldsquad.com
Phone: (772) 266-8700
